GVH and the Coronavirus – UPDATE

In an effort to provide our patients with the highest quality of care, as well as meet the growing needs of our clients in light of the concerns surrounding the Coronavirus, we are strongly encouraging our clients to wait with their pets, in their vehicles, upon arrival for their visits. Please call us at 512-863-3563 when you arrive and let us know what kind of vehicle you are in and where it’s located. If you need to fill out New Client Paperwork, you can do so online HERE or we can bring the paperwork out to you. You can email any previous medical and vaccine history to recep@gtvet.com, or we can take it from you to scan while you wait in your vehicle for an open room.

Once the doctor is ready to see your pet, you have the option of remaining in your vehicle while the exam takes place, and the doctor will call you afterwards to discuss their findings. (This is highly recommended for anyone who is elderly or immunocompromised.) You may also come in with your pet for the exam, if you prefer. If you do, we are asking that clients who are ready to check out wait in the exam rooms to be called so that no more than one client is waiting in the “exit” area at a time.

Clients waiting in the lobby for any reason are encouraged to keep a 6 feet social distance, and we have removed some of the chairs in our lobby to help facilitate this. Our staff members are being diligent about cleaning any commonly touched areas, such as door knobs, credit card terminals and counter tops.

Due to the current shortage of medical supplies, we are temporarily postponing all elective surgical procedures, such as dental cleanings, spays and neuters. We want to ensure that any pets in need of immediate medical care have the supplies required to help them.

We are also asking the owners of pets being seen who may have to have fecal testing done to please bring a stool sample with you to the appointment. This sample should be no more than 3 hours old, if un-refrigerated, and no more than 12 hours old if it has been refrigerated. Your pet may need a fecal sample for the following reasons:
• Annual physical exam
• Intestinal parasite screen
• Diarrhea or loose stool of any kind
• Young or Senior Wellness Panels

If you are concerned that your pet is ill and may need to be seen, you are welcome to call us so we can discuss your pet’s symptoms to determine whether or not your pet needs to be seen by a doctor, and if so, how quickly.

We are asking everyone to limit their social exposure by not shaking hands, or engaging in any other type of contact greeting. Please avoid touching your face, then touching common surface areas.

We believe that by working together and making thoughtful decisions, we can limit the spread of this virus. We thank you all for your patience and understanding. We are so thankful to have such amazing clients and patients – we wouldn’t be here without you.

We thought it was important to reach out to you all regarding COVID-19 and how it relates to Georgetown Veterinary Hospital. The health or you, your pets and our team members is our highest concern. We have been diligent about staying up to date on the latest information from the CDC and WHO. We have been and will continue to follow all recommended cleaning protocols. 

Should your household be affected by the Coronavirus or you are experiencing any of the following symptoms: runny nose, sore throat, cough, fever or difficulty breathing, we are able to work with you to maintain continuity of care for your pet via telemedicine. Once your household has fully recovered, we can follow-up with an in-person exam.

Our goal is to be thoughtful and proactive in our decisions personally, and as a team, to prevent the spread of this virus. We are not alarmed, but we are cautious. Working in this setting gives us an advantage in that we study and are knowledgeable in how to prevent the spread of disease. 

Our hearts go out to any of our clients who may be affected by this and we will do everything we can to make sure your pets receive the care they need. Please feel free to contact our office at 512-863-3563 or recep@gtvet.com if you have any questions – we are happy to help.